Refund policy

We want you to be happy with your SwedeArt purchase. You may request a return within 14 days of receiving your order. 

To qualify for a return, physical products must be unused, unmarked, and in their original condition and packaging. Proof of purchase is required. 

To request a return, please contact us through the Contact page on our website before mailing anything back. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted. 

RETURN ADDRESS

PO Box 24, Rainier, Oregon, 97048

RETURN SHIPPING

Customers are responsible for return shipping costs unless the time arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping method because SwedeArt cannot be responsible for returns lost in transit. 

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include a photograph of the item and packaging. We will review the issue and work with you to provide an appropriate replacement or refund. 

NONRETURNABLE ITEMS

Digital downloads, personalized or custom-made products, items that have been written on or used, and gift cards cannot be returned or refunded. If you experience a problem accessing a digital purchase, please contact us so we can help. 

CANCELLATIONS

Orders may be cancelled before they have been processed or shipped. Once an order has entered production or has been shipped, it cannot be cancelled.

REFUNDS

We will notify you after we have received and inspected an approved return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or provider to process the refund.

QUESTIONS

For return or refund questions, please contact us through the Contact page on our website.